COVID-19 REOPENING FAQ
Do I need a mask?
Masks are encouraged, however, based on privacy issues around personal health conditions, we will not question members or staff who are not wearing a mask. This approach is based on the FAQs from the Governor’s Office regarding the Statewide Mask Mandate concerning what to do when individuals are not wearing masks; which we are told is nothing due to personal underlying conditions. Staff have been strongly encouraged to wear a face covering when working with members, so you may see staff in masks or face coverings.
It says I should only make one reservation per day. Is that per person or per family?
Due to our limited capacity we are asking that each person only make one appointment per day. Family members can each make their own appointment.
Can I bring a friend?
We are not selling or redeeming guest passes at this time.
Can I utilize my Nationwide membership?
Our Nationwide membership access is currently suspended. We are also encouraging our members to call before they visit another Y, as other Ys in the region likely have similar policies.
I made a reservation but I can’t use it. Can I give it to a family member?
We do review the reservation data and would encourage members to call and modify their reservation if they need to pass it to a family member.
How do I cancel my appointment?
Please call Member Services to cancel or modify your appointment
What things are not being offered at this time?
- Prime Time
- Rock Climbing
- Youth/Teen Room
Can I use the whirlpool if I have an aquatic reservation?
The whirlpool is for anyone with a pool reservation. Limit is three people at a time; please limit your whirlpool use to 10 minutes if others are waiting.
Are you offering swim lessons?
Swim Lessons are being offered. Click Here for details.
Will you have towel service?
At this time towel service is not available. Please bring your own sweat towel or towel for aquatic usage.
GROUP EXERCISE AND PROGRAM RELATED QUESTIONS:
Do I need to make reservations?
Reservations are required for all classes.
Will Virtual Live Classes still be offered?
Virtual Live Classes will continue to be available from here on out. We are happy you have enjoyed them and have made them a permanent feature on our schedule.