COVID-19 REOPENING FAQ

 

GENERAL MEMBERSHIP:


Do I need a mask?

Masks are not required for members. Staff have been strongly encouraged to wear a face covering when working with members, so you may see staff in masks or face coverings. 


It says I should only make one reservation per day. Is that per person or per family?

Due to our limited capacity we are asking that each person only make one appointment per day. Family members can each make their own appointment. 


Can I bring a friend?

We are not selling or redeeming guest passes at this time. 


Can I utilize my Nationwide membership?   

Our Nationwide membership access is currently suspended. We are also encouraging our members to call before they visit another Y, as other Ys in the region likely have similar policies. 


I made a reservation but I can’t use it. Can I give it to a family member?

We do review the reservation data and would encourage members to call and modify their reservation if they need to pass it to a family member. 


How do I cancel my appointment?

Please call Member Services to cancel or modify your appointment


Where do I put my personal belongings?

We are encouraging members to bring only what is necessary with them into the Y. Cubbies are available in the wellness center, but we encourage members to be aware of their belongings. 


How old do I have to be to make a reservation?

Members must be at least 13 years old to make a reservation and utilize the facility after typical school hours.


What are my membership options?

Please visit our membership option page here for more information.


What things are not being offered at this time?

All Gym Activities
Café
Family Pool
Kid’s Corner
Prime Time
Racquetball and Pickleball
Rock Climbing
Youth/Teen Room 
Youth Sports
 



AQUATIC QUESTIONS:


Can I use the whirlpool if I have an aquatic reservation?

The whirlpool is not available at this time. 


Are the pools open?

Lap swim and water exercise classes are available during limited hours. Reservations are required. Please bring your own towel as towel service will be unavailable. Use the Family Locker Room to access the pool area. Family Pool is not open at this time.


Are you offering swim lessons?

We do hope to offer swim lessons this summer. We are working on the details of those offerings and hope to communicate availability of those and other programs in the next few weeks!


Will you have towel service?

At this time towel service is not available. Please bring your own sweat towel or towel for aquatic usage.


Which locker rooms do I use?

Family Locker rooms are available for aquatic reservations only at this time. The men’s and women’s locker rooms are available for restroom and hand washing use only.


 

GROUP EXERCISE AND PROGRAM RELATED QUESTIONS:


When will group exercise classes be offered? Do I need to make reservations?

Group exercise classes will be offered to members starting Tuesday, May 26th. Reservations are required for all classes.


Will Virtual Live Classes still be offered?

Virtual Live Classes will continue to be available from here on out. We are happy you have enjoyed them and have made them a permanent feature on our schedule.


When will children’s programs start again?

We are uncertain at this time when we will be able to start offering children’s programs within our building again. We will continue to communicate as limitations change and we can open up more offerings. 


Is Summer Day Camp being offered?

Our Summer Day Camp is being offered from June 1st – August 28th for kids entering 5K – 6th.
Visit our Pabst Farms Day Camp or Watertown Day Camp webpage for more information.


Are youth sports and camps being offered this summer?

We do hope to offer a variety of summer sport camps and classes throughout the summer months. We are working on the details of those offerings and will have more information available in the next few weeks!”